Refund policy

DB Designs Local have a 30-day return policy.

 

Returns
To be eligible for a return:

• The item must be unused and in its original condition
• It must be returned in its original packaging
• You'll need proof of purchase (order number or receipt)

To start a return, you can contact us at admin@dbdesignslocal.com.au before sending anything back. Items returned without prior approval will not be accepted. 

Return shipping costs are the responsibility of the customer for change of mind returns.

 

Print-to-Order & Custom Items
Many of our products are customised and engraved to order. Because these items are made specifically for you, customised items are non-returnable unless they arrive faulty or damaged. If you're unsure whether your item falls into this category, just ask us before purchasing.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@dbdesignslocal.com.au.

Please note: DB Designs Local does not accept returns for change of mind.